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Specialise in; IT Consultancy, Digital Platform Engineering & Everyday IT
BA Graduate : Digital Media Design
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About
Qualifications
Age : 33
Location : Brighton & Hove
BA Hons : Digital Media Design
Microsoft Certified
Nationality : United Kingdom
Language : English
Qualifications
Qualifications
GCSE - Media, Art & ICT
A Levels - Social Media, Digital Media & Photography
BA Hons - Digital Media Design
Microsoft - MS-900
Related Job Roles
Related Job Roles
ICT Analyst - NHS
Design Freelancer - Amsterdam
Senior IT Technician - West Sussex CC
Digital Platform Engineering - BHCC
Lead IT Engineer - OICB
About:
Summary
I’ve always been someone who seeks to challenge themselves, whether in my personal or professional life. In my opinion, IT and technologies are the core of any organisation. They have a profound impact on how things can be achieved, planned, and future-proofed.
This passion for IT has been a significant part of my life. It started with Media and Design at college, continued with Digital Design at university, and culminated in becoming a senior IT consultant at the age of 24 for West Sussex. West Sussex was an alternative provision college where quick thinking and efficiency were essential for success in a challenging yet rewarding environment. I not only worked with staff members but also interacted and engaged with pupils to help them achieve their digital and IT goals.
These experiences and challenges have shaped me and my perspective when working in any organisation and how to interact with users in the future.
I am currently the Lead IT engineer for OICBrighton , working on focused solutions to improve and maintain the schools systems. End user focus is a key role but being adaptable by working with external clients and contractors to bring them on board with projects is an important part. I also work closely as being part of the regional team for our other schools across the EU and prompt efficient work with our partners in China and Poland from help desk to remote support. I have worked on many projects since joining this site , such as a solution for payments on site , lockdown systems and access control , as well as 1st, 2nd and 3rd line support. A big part of me joining this organisation was to oversee infrastructure works that are taking place on site with a development that is a 6 year plan, mapping out cabling for network and liaising with large companies to complete jobs effectively and efficiently. This school only opened 2.5 years ago and I’m the sole IT engineer on site looking after 100 members of staff and up to 200 students.
Prior to OICBrighton I was part of the Platform Engineering team at BHCC, working on large-scale projects such as lead design and user experience on SharePoint and other 365 applications. I have also overseen shared drive migrations back to a cloud solution, all while maintaining excellent customer service, prompt responses, and integrating myself into various teams across the organisation.
Leading teams with proficiency and delivering results not only for the organisations but also supporting colleagues and other users of IT and digital products is a daily aspiration of mine. Communication and planning are my real strengths, and I believe they align exceptionally well with this job role. I’m passionate about continuing to work in the IT and Digital sector and supporting users and beyond.
Previous Relevant experience:
Lead IT Engineer - OICB
- Working on focused solutions to improve and maintain the school systems.
- End user focus is a key role, but being adaptable by working with external clients and contractors to bring them on board with projects is an important part.
- Working closely as being part of the regional team for our other schools across the EU and providing prompt, efficient work with our partners in China and Poland from help desk to remote support.
- I have worked on many projects since joining this site, such as a solution for payments on site, lockdown systems and access control
- 1st, 2nd and 3rd line support.
- Oversee infrastructure works that are taking place on site with a development that is a 6-year plan, mapping out cabling for the network and liaising with large companies to complete jobs effectively and efficiently
- Sole IT engineer on site looking after 100 members of staff and up to 200 students
- Compliance and Policy writing
- M365 managed services
- Cloud-based Organisation
Platform Engineering - BHCC
- Maintaining and supporting all the platforms within the Council's infrastructure
- Role largely based on Microsoft 365 products, particularly SharePoint, Teams and OneDrive
- Lead Designer and UX for SharePoint Intranet
- Data Migration and Mapping
- Providing a detailed analysis of failures and issues, and solving/ dictating what needs to happen to get services running again
- Reaching out to end users for full 365 support
- Help desk 2nd and 3rd line
- Mixing with other IT teams to maintain servers and backups
- Working out of hours for solutions to IT issues that can’t be resolved during working hours
- Governance and policy writing
- Leading large projects with multiple teams
- Design UX and UI
- Customer support
Senior IT Technician - WSCC
- Covering 7 sites and up to 500 users in West Sussex between me and my colleague
- 1st, 2nd and 3rd line support and branching out to other contractors for help and guidance on networking.
- Project planning around all of the sites, such as Hardware roll outs
- Follow me printing config, setup and major works to the network
- Deliver remote and hands-on support with the school's IT systems, which includes: Remote Desktop, Active Directory, NetFlow, Server maintenance (Hyper V and VMs), Hardware repairs, and software installs
- Monitor back-ups and web filtering services
- SharePoint and 365 services, which I have designed and demonstrated from the ground up, thus having good knowledge in this area
- Azure& InTune management
- Time management, communication, whether this is on the phone, email, or in person, project planning and roll-outs, help desk tickets with fast and effective responses and being able to deliver excellent and professional service in any given environment.
Contact Us
Lets arrange a meeting!
Please feel free to drop me an email to discuss opportunities.
D'RayTechMedia
Hove BN3, UK
Hours
Open today | 09:00 – 17:00 |